FAQ

Last orders for Christmas and New Year must be received by Midnight on Wednesday 18th December, these will be delivered on Friday 20th December. We are then closed until Monday 6th January 2025, when we will start dispatching orders.

  • Yes, our minimum order value is currently £50. We're pleased to offer complimentary delivery on orders over £100.

  • Once an order has been placed, amendments are not possible. Orders can be cancelled unless they have already been processed or dispatched.

  • If you need to change your delivery address, please contact us promptly at wildrange@knepp.co.uk. We'll do our best to update the address before your order is collected by our courier.

  • Orders are dispatched on Mondays and Thursdays, with next-day delivery.

  • We are occasionally able to accept special requests and create bespoke cuts, please get in touch via wildrange@knepp.co.uk.

  • You can add sold-out items to your wish list and be notified as soon as they're back in stock. Please note our seasonal availability:

    Beef: Available from mid-September until cuts begin to sell out.

    Venison: Available during the normal season. Culled from August to April, so stocks will vary throughout the season.

    Pork: Available between January and February each year, with volumes subject to change.

  • Yes, as long as it's still cold to the touch, you can safely refreeze your order.

  • We no longer offer offer click and collect, however the Wilding Kitchen and Shop stock a large selection oft meat, available for purchase between 09:00 - 17:00 every day.

  • Gift vouchers are available for purchase here.

  • We currently only ship within the UK.

  • Due to courier limitations we are unable to deliver to the Scottish Highlands and Islands.

  • Dispatch days may be adjusted to accommodate bank holidays. For example when Monday is a bank holiday, orders will be dispatched on Tuesday.

  • During the Christmas period, orders will be dispatched four days a week. Please note that specific dates may vary.